FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT WITH MILLERS TO SHOP ONLINE?

Yes, do you need to have an account to shop with us online. Setting up an account takes only moments and, once you’re signed up, your details will be remembered any time you shop with us – making your online experience even easier. You will also receive regular e-mail newsletters, special offers and (our favourite bit!) exclusive online discounts.

Want more? We’ll also automatically sign you up to our Millers Rewards loyalty program when you set up an account online. This means every time you spend, you save!

You can sign up for an account before you start shopping or when you checkout, whichever suits you best. Just follow the easy steps on the screen and remember to have your payment and address details on hand.

CAN I CHANGE/CANCEL MY ORDER?

You can change your order whilst you are still browsing and shopping. Simply remove it or update your purchase in your online shopping bag.

However, once you have checked out and your order has been paid for, you won’t be able to cancel or change it. Once you receive your order, follow the return instructions on our Returns Policy page.

I'VE FORGOTTEN MY PASWORD; HOW DO I GET ONE?

If you’ve forgotten your password, you’ll need to set up a new one. To do this, visit the Login/Register page to re-set your password. If you have already loaded your shopping bag with fabulous finds and want to check out, you can click on the ‘Forgot Password’ option when you get to Step 1 of the checkout process. Easy!

HOW DO I ORDER ONLINE?

Click on the item you’ve fallen in love with, select the size, colour and quantity from the menus and click ‘Add To Bag’. If you’re done shopping, click ‘Checkout’ on the pop-up window, or click on the shopping bag icon in the top right corner of your screen. If you decide to continue shopping, go for it! Your item will stay securely in your shopping bag until you’re ready to checkout.

Don’t forget that to checkout and purchase your items, you need to sign up for an online account. You can do this even after you’ve filled your shopping bag.

You will also need to have a credit card handy to make your purchase. We accept VISA, MasterCard or AMEX. You can also pay via PayPal and Afterpay. Millers takes your security very seriously and uses the highest encryption protocols to keep your information secure.

WHY DOES THE ITEMS SAY IT IS UNAVAILABLE WHEN I GET TO THE CHECKOUT?

We want to be fair to all our Millers customers, so when you add an item to your bag, this does not mean it is reserved. The items in your bag will still be available for anyone to purchase until they have been checked out and purchased.

If you receive an error stating that you cannot check out due to an item being unavailable, you will need to remove the item from ‘My Bag’ first.

WHAT CARDS DO MILLERS ACCEPT FOR PAYMENT?

We accept VISA, MasterCard or AMEX credit cards. We also accept VISA and MasterCard debit cards. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as Millers. At this time, we’re not able to process payments from other EFTPOS cards. Alternatively, you can also make your purchase with PayPal or Afterpay.

WHAT IS AFTERPAY?

Afterpay is a convenient payment option available for online orders. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. Learn more about Afterpay by reading our Afterpay FAQ.

WHAT CURRENCY DOES MILLERS USE?

All prices have a default display in Australian Dollars (AUD) and include GST.

WHEN WILL I BE CHAGED FOR MY ORDER?

If your card is approved, payment will be taken when you checkout. You’ll receive an email confirming that your order has been successful.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security and peace of mind is extremely important to us. Millers takes all reasonable measures to ensure that your credit card and personal details are kept safe at all times.